For questions regarding the terms and conditions or any other part of this website, please contact our support department at 888-282-3652 Mon-Fri 6:00am to 6:00pm PST or email us at email@example.com.
Any statements on this site or any materials or supplements distributed or sold by www.complexiderm.com have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, or taking medication we suggest consulting with a physician before using any of our products.
The trial offer is designed to display the quality of our product. This gives you the opportunity to try this remarkable product for only shipping and handling so you can come to a decision for yourself if this is the right product for you.
By ordering today, you will be charged either $3.99 or $4.99 (depending on which option you select) for shipping and you will automatically become a part of our customer club in which you will receive a one month supply of our revolutionary cream to try during the 14 day trial period. Please note, the 14 day trial period includes shipping and transit time. If you order the product today, Wednesday, March 12, 2014 you will need to cancel your trial program before Wednesday, March 26, 2014 to avoid being charged. If you are satisfied with the product, you need do nothing else and upon the expiration of the trial period, the form of payment you used for the trial order will be billed $97.22 USD for the full cost of the product. On approximately the 35th day from your original trial order date, and every thirty days thereafter, we will send you a fresh monthly supply of the product, and the form of payment you provided will automatically be billed the members only price of $97.22 per month. There's no obligation, you may cancel or adjust the shipments of your value-shipment program at any time. If you are dissatisfied with the product, please contact us within the 14 day trial period to cancel your membership and avoid being charged for the full price of the product.
PLEASE NOTE: Your cancelation notification will be emailed immediately after the cancelation is created. If you do not receive this email, please contact our support staff.
There is no obligation, you can cancel your membership at any time by any or all of the following easy methods:
1 - Calling our support department at 888-282-3652, available Mon-Fri 6:00am to 6:00pm PST.
2 - Emailing our support department at firstname.lastname@example.org. Please allow 24 hours to receive confirmation of your cancellation from our email department. When emailing us, please include your full name and address, as well as your order number if possible.
3 - Filling out our online cancellation request page at www.complexiderm.com/cancel_subscription.php
Please note: All membership cancelations receive a cancelation confirmation email that is sent to the email address that you provided to us upon ordering. If you do not receive a cancelation confirmation email when canceling, please contact our support department to confirm that your membership is canceled.
The 14 day trial period includes shipping and transit time. Customers usually receive their product within 3-5 business days of ordering. If you want to extend your trial period due to slow postal delivery or delayed pickup, please contact our support department so that we can extend your trial period.
YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, IF YOU FAIL TO NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU.
We have a 15 day 100% satisfaction guarantee policy on all shipments. A FULL refund is processed for any shipment that adheres to our refund policy.
If you are unsatisfied with our product, you may return the unused portion within 15 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked within 15 days from the date that the product was originally shipped to you.
To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at email@example.com.
An RMA number can ONLY be obtained by contacting the billing department at firstname.lastname@example.org.
You will receive a response within 24 hours.
1) We cannot process or refund packages marked "Return to Sender."
2) Refunds will be issued to the same credit card that was charged when ordering the product.
3) To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back.
4) Depending on the bank that issues the credit card you used, your refund can take up to thirty 30 days to appear on your credit card statement. Most customers see their refund within 3-5 days of our processing the refund. If you have any questions about whether a refund has been issued please contact our support department.
5) The product must be in the same condition that it was shipped to you.
Returned products must be sent to the following address:
5062 Lankershim Blvd #424
North Hollywood, CA 91601
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
Shipping and Insurance
The standard ground mail service is shipped via United States Postal Service First Class Mail. With our Expedited Shipping Option, we will make your shipment our priority and ship these packages out the same day for all orders placed before 1PM Pacific Standard Time and the next day for all orders placed after 1PM Pacific Standard Time (packages will arrive within 3-5 business days). Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times.
The insurance offered during trial orders only covers the trial package. Other shipments will not be insured unless you request insurance and pay additional fees.
If you believe that you have been erroneously billed, please contact customer support immediately of such error. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to us within thirty (30) days of its publication.
Representations & Disclaimers:
It is our intention to provide you with the finest products available.
We endeavor to provide you with accurate information about our products. You understand and agree that the information we convey about our products and/or the efficacy of our product, is obtained from independent third parties such as news agencies, scientific reports, manufacturer, and scientific / research entities. We do not warrant or represent that such information is error-free, and we do not represent or endorse any of the above or the methods that they use to arrive at their conclusions. All product specifications, performance data and other information on www.complexiderm.com is for informational and illustrative purposes only, and do not constitute a guarantee or representation that the products will conform to such specifications or performance data.
We do not warrant, represent or imply that our products will provide you with any particular benefits, or that your results will match those of others who consume or use our products. Individual results will vary from person to person. Results are not typical.
615 Pioneer Dr.
Glendale, CA 91203